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Escalation Matrix for Resolution of Complaints

In order to make bank's Grievance redressal system more meaningful and effective, a structured system has been put in place.

Such system would ensure that the redressal sought is just and fair and is permissible within the given framework of rules and regulation.

The customer is entitled to make a complaint in writing, orally or telephonically.

Complaint Registration Channels

  • Branch Visit Visit your nearest branch
  • Email Official email ID mentioned below
  • Written Communication Submit a written complaint to the branch

Woori Bank India Branch Network

  • Chennai
  • Gurgaon
  • Mumbai
  • Pune
  • Ahmedabad
Chennai Branch
Address Woori Bank, Chennai Branch,
Lotte India, 2nd Floor, No. 4/169, Rajiv Gandhi Salai (OMR),
Kandanchavadi, Perungudi-Tk, Chennai - 600096.
Tel 044-3346-6953
Gurgaon Branch
Address 1st Floor, A-Block, Salcon Platina Building, DLF PHASE-1,
Sikanderpur, MG Road, Sector 28, Gurgaon, 122001, Haryana.
Tel 0124-2706711
Mumbai Branch
Address Birla Centurion, Unit 601, 6th Floor, Century Mills Compound,
Pandurang Budhkar Marg, Worli, Mumbai - 400030.
Tel 022-62638142
022-62638100
Pune Branch
Address Unit No. E-10 and E-20 Ground Floor Core-E of the Commercial Complex,
Solitaire Business Hub, Viman Nagar, Pune - 411014.
Tel 020-69046315
Ahmedabad Branch
Address Unit 102, Samya Elegance,
Sanand Road, Ahmedabad - 382110.
Tel 2717-695504
2717-696509

Grievance Redressal Mechanism

Escalation Level First Level Second Level Third Level Fourth Level
Authorities for Escalation Branch Operation Team Branch Operation Head Principal Nodal Officer Banking Ombudsman
Statutory body appointed by RBI
Level Days for Redressal 7 10 30 After 30 days

Escalation Matrix

Level 6

In the event that the customer does not receive any response within one month from the date the bank received the representation, or the customer is not satisfied with the resolution, then the customer may write to the Banking Ombudsman, a statutory body appointed by the Reserve Bank of India under its Banking Ombudsman scheme 2006, to look into the provision of satisfactory service by banks.

The complaint to the Banking Ombudsman can be done at Banking Ombudsman website: https://cms.rbi.org.in/

Branch Location Address Email
Chennai Branch Reserve Bank of India, Fort Glacis, No-16, Rajaji Salai, Chennai - 600001 obo.chennai@rbi.org.in
obochennai2@rbi.org.in
Gurgaon Branch Reserve Bank of India, 6, Sansad Marg, New Delhi - 110001 obo.newdelhi1@rbi.org.in
obo.newdelhi2@rbi.org.in
Mumbai & Pune Branches Reserve Bank of India, Shahid Bhagat Singh Road, Kala Ghoda, Fort, Mumbai, Maharashtra - 400001 obo.mumbai1@rbi.org.in
obomumbai2@rbi.org.in
Ahmedabad Branch Reserve Bank of India, Near Gandhi Bridge, Ahmedabad, Gujarat - 380009 obo.ahmedabad@rbi.org.in